The TLF Panel is owned and operated by TLF Research, a company partner of the Market Research Society. Founded in 1996, TLF specialises in customer insight, using qualitative and quantitative research, training, consultancy and communications to help clients understand and improve their customers’ experience.
Since 2008 TLF have been the research partner for the Institute of Customer Service’s UKCSI, a brilliant resource providing a biannual measure of how customers feel about the leading companies in 13 sectors of the UK economy.
TLF has its own in-house field unit comprised of 40 CATI stations, conducting over 146,000 interviews each year, along with its own in-house technology team for developing surveying and reporting tools.
TLF is ISO 27001 and ISO 9001 accredited, so you can be sure your data is safe and quality controlled.
For any further queries about TLF Research please get in touch or visit www.tlfresearch.com.
What is YourSayPays?
Started in 2008, the TLF Panel was branded as ‘YourSayPays’ for panellists and has its own dedicated website where panel members can:
The panel is made up of over 55,000 UK consumers from all genders, aged 18 and up, spread across all regions within the UK. We cover a wide variety of occupations, from accountants to teachers, plumbers to lawyers. We even have the odd archaeologist and police officer thrown in for good measure!
All panellists are segmented by demographic variables during sign-up including, but not limited to: age, gender, region, nearest city, household income, profession, homeowner status, number of children, and many more, allowing for a more granular breakdown of results.
The TLF panel provides a reliable, quick, high quality service for our clients, and has also created an online community for our panellists.
What is YourSayPays?
Started in 2008, the TLF Panel was branded as ‘YourSayPays’ for panellists and has its own dedicated website where panel members can:
The panel is made up of over 55,000 UK consumers from all genders, aged 18 and up, spread across all regions within the UK. We cover a wide variety of occupations, from accountants to teachers, plumbers to lawyers. We even have the odd archaeologist and police officer thrown in for good measure!
All panellists are segmented by demographic variables during sign-up including, but not limited to: age, gender, region, nearest city, household income, profession, homeowner status, number of children, and many more, allowing for a more granular breakdown of results.
The TLF panel provides a reliable, quick, high quality service for our clients, and has also created an online community for our panellists.
Credibility
We know that it’s not just the time taken to conduct the research or the number of responses we can provide that is important…but also the quality of those responses. It’s no good having 2,000 responses captured in a week if you can’t trust the data provided!
To ensure we capture only accurate, trustworthy, reliable responses we have a number of different quality checks in place throughout the panel process, including:
At sign-up:
We validate email addresses to ensure respondents are genuine.
We capture basic demographic information which can be compared against answers provided in surveys.
Throughout survey lifespan:
Profile data is constantly updated in real time as panellists have direct access to update their settings. Our system then automatically checks updated information to ensure it is valid. Any incorrect information is rejected.
Our software prevents respondents from continuing with a survey if their answer does not match the required format/response.
Survey results are manually checked for quality and speed, to ensure there are no ‘straight-line’ answers or inconsistent responses, they are also checked to ensure surveys are not completed at an unrealistic speed.
Respondents found to be providing dishonest, nonsense or inappropriate answers will have their responses removed and be immediately banned from any further action on the panel
The Team
Panel Research
Tom Kiralfy
Panel Manager
Graphic Design
Rob Ward
Creative Director
Rob Egan
Graphic Designer
Becka Crozier
Graphic Designer
Software Development
Max Lee
Technology Director
Paul Smith
Web Developer (Front End)
Sam Hunter
Software Tester
What our clients say
“Tom is great, really responsive and launches projects with generally lightening speed (and accuracy)”
“Nice and easy to deal with”
“Tom is great!”