Always Thinking

We’re a curious bunch here at TLF, and are always on the lookout for new ideas, new concepts and new ways of thinking.

Whilst these are always useful for us, and help keep us up-to-date with cutting-edge processes and information, we also thought it would be useful for other businesses, both clients and non-clients alike.

To this end, we regularly update our findings on our two main websites:

Both sites contain links to a plethora of articles and insight; most are produced in-house, but there are also links to external articles and infographics that we think are worth a read.

Some of the other areas we like to cover are:

Customer Insight Magazine

Our quarterly magazine, Customer insight, is the magazine created by our in-house team of customer research experts. Bringing together features, case studies and the latest thinking on customer experience, it is a must read for anyone interested in using customer insight to improve business performance.

Our Thoughts

Here we showcase what we’ve found interesting; a varied collection of articles and thoughts on all things customer satisfaction. You may find some useful tips on questionnaire design, understanding results, and tips and tricks for getting the most out of your research.

Take a look here:

Book Club

As a group, we review books on a smorgasbord of topics; from presentation techniques to data-visualisation, and everything in-between. Take a look at our latest review for ‘The Death of the Gods’ by Carl miller, an interesting read on how the ‘new gods’ of data and technology are dictating how power is created, controlled and governed. An equally fascinating and terrifying read:

Infographics & Articles

For all the results using our dedicated TLF panel, head on over to, where you can view our latest articles and infographics celebrating everything from Chinses New Year to relationship goals, from consumers’ opinions on chocolate to the nation’s pets and their habits.

We’ve got something for everyone:

Infographics –

Articles –

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